th18 Privacy Policy

01 Information We Collect

th18 collects various types of personal information from users in order to provide, maintain, and improve the Platform. The categories of information we collect include:

• Account Information: When you register an account on th18, we collect your full legal name, date of birth, residential address, email address, Philippine mobile number, and username. This information is necessary to create and maintain your account and to verify your identity.
• Identity Verification Documents: To comply with applicable Philippine gaming regulations and anti-money laundering requirements, we may collect copies of government-issued identification documents (such as a Philippine passport, driver's license, or national ID), proof of address (such as utility bills or bank statements), and proof of payment method ownership.
• Financial Information: We collect information related to your deposits, withdrawals, and gaming transactions, including payment method details (such as GCash or PayMaya account information, bank account numbers, or e-wallet identifiers), transaction amounts, and transaction history.
• Gameplay Data: We collect information about your use of the Platform, including games played, bets placed, winnings and losses, session duration, and gameplay patterns. This data is used to provide gaming services, detect fraud, and ensure compliance with responsible gaming policies.
• Device and Technical Information: We automatically collect certain technical information when you access the Platform, including your IP address, device type, operating system, browser type and version, screen resolution, time zone setting, and referring website addresses.
• Communications: If you contact th18 customer support or communicate with us via email, live chat, or other channels, we collect and retain records of those communications, including the content of your messages and any attachments.

02 How We Use Your Information

th18 uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and manage your th18 account, including verifying your identity and age, processing your registration, and authenticating your login credentials.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions, and to maintain accurate records of your account balance and transaction history.
• Gaming Services: To provide access to games, process bets, calculate winnings, and deliver other gaming services offered on the Platform.
• Regulatory Compliance: To comply with applicable Philippine gaming regulations, anti-money laundering laws, and other legal obligations, including reporting requirements imposed by PAGCOR and other regulatory authorities.
• Fraud Prevention and Security: To detect, prevent, and investigate fraudulent activity, unauthorized access, and other security threats, and to enforce our Terms and Conditions.
• Responsible Gaming: To monitor gameplay patterns and identify users who may be at risk of problem gambling, and to implement responsible gaming measures such as deposit limits and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance and customer service.
• Marketing and Promotions: With your consent, to send you promotional offers, bonuses, newsletters, and other marketing communications about th18 services. You may opt out of marketing communications at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the Platform.

03 Sharing Your Information

th18 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients in the circumstances described below:

• Service Providers: We share personal information with third-party service providers who perform services on our behalf, such as payment processors (GCash, PayMaya, banks), identity verification providers, cloud hosting services, customer support platforms, and data analytics providers. These service providers are contractually obligated to use your information only for the purposes for which it was disclosed and to maintain appropriate security measures.
• Regulatory Authorities: We may disclose personal information to PAGCOR, law enforcement agencies, tax authorities, and other government bodies when required by applicable law or in response to valid legal process, such as a court order or subpoena.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the terms of this Privacy Policy.
• Legal Protection: We may disclose personal information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of th18, our users, or the public, or to enforce our Terms and Conditions.
• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

04 Cookies & Tracking Technologies

th18 uses cookies, web beacons, and similar tracking technologies to collect information about your use of the Platform and to enhance your user experience. Cookies are small text files stored on your device that allow us to recognize your browser and remember certain information.

• Essential Cookies: These cookies are necessary for the Platform to function properly and cannot be disabled. They enable core functionality such as account login, session management, and security features.
• Performance Cookies: These cookies collect information about how you use the Platform, such as which pages you visit and whether you encounter errors. This data is used to improve the performance and functionality of the Platform.
• Functionality Cookies: These cookies allow the Platform to remember your preferences and settings, such as language selection and display options, to provide a more personalized experience.
• Advertising Cookies: With your consent, we may use advertising cookies to deliver targeted promotional content and to measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the Platform and your ability to access certain features.

05 Data Security

th18 takes the security of your personal information seriously and implements industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption of sensitive data in transit and at rest using SSL/TLS protocols and AES-256 encryption standards.
• Secure authentication mechanisms, including password hashing and multi-factor authentication options.
• Regular security audits, vulnerability assessments, and penetration testing conducted by independent third-party security firms.
• Access controls and role-based permissions to limit employee access to personal information on a need-to-know basis.
• Monitoring and logging of system activity to detect and respond to security incidents.
• Employee training on data protection and information security best practices.

06 Data Retention

th18 retains your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes and enforce our agreements. Specific retention periods vary depending on the type of information and the purpose for which it was collected:

• Account Information: We retain your account information for the duration of your account's active status and for a period of seven (7) years following account closure, as required by Philippine gaming and financial regulations.
• Transaction Records: Financial transaction records, including deposits, withdrawals, and gaming activity, are retained for a minimum of seven (7) years to comply with anti-money laundering and tax reporting requirements.
• Identity Verification Documents: Copies of identification documents are retained for the duration of your account's active status and for seven (7) years following account closure.
• Communications: Customer support communications are retained for three (3) years for quality assurance and dispute resolution purposes.
• Marketing Data: If you have consented to receive marketing communications, we retain your contact information until you withdraw your consent or your account is closed.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and disposal policies.

07 Your Privacy Rights

Subject to applicable Philippine data protection laws, you have certain rights with respect to your personal information. These rights include:

• Right to Access: You have the right to request access to the personal information we hold about you and to receive a copy of that information in a commonly used electronic format.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal information. However, this right is subject to legal and regulatory retention requirements.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to our processing.
• Right to Object: You have the right to object to our processing of your personal information for direct marketing purposes. You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting customer support.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider.
• Right to Withdraw Consent: Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact th18 customer support. We will respond to your request within thirty (30) days. Please note that we may require verification of your identity before processing your request.

08 Minors & Age Verification

The th18 Platform is intended solely for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. th18 does not knowingly collect personal information from individuals under the age of 21.

th18 implements age verification measures, including document verification and third-party age verification services, to prevent underage access to the Platform. Parents and guardians are encouraged to monitor their children's internet usage and to use parental control tools to prevent minors from accessing online gambling sites.

09 International Data Transfers

th18 primarily operates within the Philippines and stores user data on servers located within the Philippines or in secure data centers in jurisdictions with adequate data protection standards. However, some of our service providers may be located outside the Philippines, which may result in your personal information being transferred to, stored in, or processed in other countries.

When we transfer personal information outside the Philippines, we ensure that appropriate safeguards are in place to protect your data, including the use of standard contractual clauses, data processing agreements, and verification that the recipient jurisdiction provides an adequate level of data protection.

10 Third-Party Links

The th18 Platform may contain links to third-party websites, services, or applications that are not owned or controlled by th18. This Privacy Policy applies only to the th18 Platform and does not apply to any third-party sites or services.

We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information to those sites.

11 Changes to This Policy

th18 reserves the right to update, amend, or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will be effective immediately upon publication of the updated Policy on the Platform.

We will notify you of material changes to this Policy by posting a notice on the Platform or by sending an email to the address associated with your account. Your continued use of the Platform following the publication of any updated Privacy Policy constitutes your acceptance of those changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

12 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, or if you wish to exercise any of your privacy rights, please contact th18 customer support:

Email: [email protected]
Customer Support Email: [email protected]
Live Chat: Available 24/7 via the th18 Platform
Response Time: We aim to respond to all privacy inquiries within 30 days

For data protection inquiries specifically related to Philippine data privacy laws, you may also contact the National Privacy Commission of the Philippines.