Got Questions About th18?
We've Got Answers.

th18 accepts the following Philippine government-issued IDs for identity verification:

• Philippine Passport
• Driver's License (LTO)
• PhilSys National ID
• SSS / GSIS ID
• PRC ID
• Voter's ID

Make sure your ID is valid, clearly readable, and not expired. You may also be asked to provide a selfie holding your ID for additional verification. KYC is required before your first withdrawal.

No worries — it happens to everyone. On the th18 login page, click "Forgot Password" and enter the email address associated with your account. We'll send you a password reset link. Click the link, create a new password, and you're back in. If you don't receive the email within a few minutes, check your spam folder or contact our support team for help.

No. th18 strictly enforces a one account per person policy. Creating multiple accounts is a violation of our Terms & Conditions and can result in all accounts being permanently suspended, with any winnings forfeited. If you've accidentally created a duplicate account, contact support immediately to resolve the issue.

The minimum deposit on th18 is ₱100. This low entry point makes it easy for Filipino players to get started without committing a large amount upfront. There is no maximum deposit limit, but we encourage all players to deposit responsibly and within their means.

Most th18 withdrawals are processed within 24 hours. E-wallet withdrawals (GCash, PayMaya) are usually faster and can be completed in as little as 2-4 hours. Bank transfers may take 1-3 business days depending on your bank's processing time. All withdrawal requests are reviewed for security purposes before being approved.

th18 does not charge withdrawal fees for most payment methods. However, your bank or e-wallet provider may apply their own processing fees. Check with your payment provider for details. We recommend using e-wallets like GCash or PayMaya for the fastest, most cost-effective withdrawals.

Common reasons for declined withdrawals include:

• Incomplete or unverified KYC documents
• Bonus wagering requirements not yet met
• Withdrawal amount below the minimum threshold (₱200)
• Account details (name, bank account) do not match your registered information
• Suspicious activity flagged by our security team

If your withdrawal is declined, you'll receive an email explaining the reason. Contact our support team if you need further clarification or assistance.

Yes! Many th18 slots and table games offer a demo mode that lets you play for free without risking real money. This is a great way to learn the rules, test strategies, and get comfortable with a game before playing for real. Note that live casino games and some exclusive titles require real-money play.

Absolutely. All games on th18 use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. Our game providers are licensed and regularly audited by independent testing agencies. th18 operates in accordance with PAGCOR guidelines and maintains strict fairness standards across all games.

RTP stands for Return to Player — it's the percentage of all wagered money that a game pays back to players over time. For example, a slot with 96% RTP will, on average, return ₱96 for every ₱100 wagered. Higher RTP means better long-term value for players. You can find the RTP for each game in its info section on th18.

Yes! th18 is fully optimized for mobile play. You can access the platform directly through your mobile browser (Chrome, Safari, Firefox) on any smartphone or tablet. All games, deposits, withdrawals, and account features work seamlessly on mobile — no app download required. Just visit th18.net on your phone and log in.

th18 takes data privacy seriously. All personal information is encrypted using 256-bit SSL technology — the same level of security used by banks. We never share your data with third parties without your consent, except as required by law. For full details, see our Privacy Policy.

If you notice any suspicious activity on your th18 account, change your password immediately and contact our support team right away. We'll investigate the issue and take steps to secure your account. Enable two-factor authentication (2FA) for an extra layer of security.

Yes. th18 offers optional two-factor authentication via SMS or email. When enabled, you'll need to enter a verification code sent to your phone or email every time you log in. This adds an extra layer of protection to your account. You can enable 2FA in your account security settings.

Log in to your th18 account and navigate to Responsible Gaming Settings in your account dashboard. From there, you can set daily, weekly, or monthly deposit limits. Once set, you won't be able to deposit more than your chosen limit until the period resets. Limits take effect immediately.

Self-exclusion is a tool that lets you temporarily or permanently suspend your th18 account if you feel you need a break from gaming. You can choose exclusion periods of 24 hours, 7 days, 30 days, 6 months, 1 year, or permanent exclusion. Once activated, you won't be able to log in, deposit, or play until the period ends. Self-exclusion requests are irreversible for the chosen duration. For more details, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available. Contact PAGCOR's responsible gaming program or the National Center for Mental Health (NCMH) for free, confidential support. th18's customer support team can also assist you with activating self-exclusion tools or connecting you with resources. Remember: it's okay to ask for help.